HSBC Corporate Cards Mobile App

You can view multiple cards on the app. To add an HSBC Corporate Card to your app profile, select the Cards icon from the home screen then select 'Add card'.You'll then be asked to confirm your date of birth and the details of the card you wish to add.

Choose the card you want to remove, select 'Manage card', then 'Remove card'. You can continue using your physical card normally once it's been removed. And you can add the card back again at any time.

Our exchange rates are the wholesale rates provided by Visa or MasterCard on the date the transaction is applied to the account, adjusted by a premium of 2.75%. For example, if there was a rate of $1.40 to the pound, our rate would be US$1.36. Our rates are often lower than the commercial rates for buying foreign currency and traveller’s cheques. That's because we don't charge extra commission.

If your device includes these features, go to Settings and select the Touch ID / Face ID / Fingerprint logon. Please note that, facial authentication is not supported on all Android devices.

Choose the card with the PIN you want to view, select ‘Manage card’, then ‘View PIN’. You will be asked to re-authenticate before your PIN is displayed on the screen.

We use a range of measures to keep your information safe and secure which may include encryption and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate compliance standards including obligations to protect any information and applying appropriate measures for the use and transfer of information.

You can only have one trusted device at any time.You can change your trusted device whenever you like. You'll just need to register it by logging on to the app on the new device.

The HSBC Corporate Cards mobile app currently supports 5 languages: English, French, Spanish, German and Italian. To change the language, please go to Settings and select 'Language'.

Logging on with a new device will automatically remove your last trusted device. To remove a trusted device yourself, open the app on the old device, go to Settings and select 'Forget this device'.

See your most recent transactions below your selected card on the home screen. Drag the list to scroll through your transactions. Tap on a transaction to see more details. Please note that you can only see transactions from the last 6 months on the app.

You can see your card credit limit below your selected card on the home screen.

You can see your remaining balance below your selected card on the home screen.

You can only see transactions from the last 6 months. You can see your entire transaction history on HSBC MiVision.

Select card and click ‘Manage card’ to find ‘Freeze card’ option.

The Corporate Cards app lets you keep track of your balances and transactions on the move, while MiVision offers additional card and account management services. You'll need to register for both separately, and your security details will be different for each service.

No, your MiVision and Corporate Cards app details are different. You need to register for each service separately.

If your card has been lost or stolen, please contact us.

If you can't complete a transaction or it's declined, please contact us.

If you see a transaction that you don't recognise, please contact us.

You can order a replacement card on MiVision or by contacting us.

Check the instructions on the last page of your monthly statement. You can download your statements from MiVision.

To help keep you safe when shopping online and protect you from fraud we will sometimes ask you to confirm card payments. Together with our security systems, it helps make sure card payments are genuine.

The HSBC Corporate Cards app lets you use biometric identification and can be used on Wi-Fi or mobile networks. If you have the HSBC Corporate Cards app, you can use it to confirm your payment. Just select ‘App’ and follow the steps on screen.

If you don’t have our Corporate Cards app, select ‘OTP’ or ‘Card reader’ (as available) and follow the steps on screen. HSBC will never ask for your OTP code. Please do not share with anyone.

• Log on to your HSBC Corporate Cards app.
• Check the card payment details shown in the app match your transaction and click ‘Confirm’.
• To authorise the card payment select ‘Confirm card payment’ and you’ll be asked to use either biometric identification or your app passcode.
• Return to the merchant checkout screen and select ‘Continue’ to complete.

When prompted, select ‘OTP’ and we’ll text a secure 6-digit OTP to your mobile phone. You can then enter the OTP and select ‘Submit’. Your OTP can only be used once, for a specific payment. HSBC will never ask for your OTP code. Please do not share with anyone.

When prompted, select ‘card reader’ and generate a One Time Passcode (OTP) via your HSBC card reader. You can then enter the OTP and select ‘Submit’. Your OTP can only be used once, for a specific payment. HSBC will never ask for your OTP code. Please do not share with anyone.

If you haven’t registered your mobile phone number with us, select ‘OTP’ and follow the directions on the next screen. Please note we cannot send an OTP to an unregistered number. To register your mobile phone number, or get help to confirm a payment, please contact us by calling the number on the back of your card.

I don’t have a mobile network connection: If you have the HSBC Corporate Cards app, you can use it to confirm your payment by selecting ‘App’. You’ll need to make sure your mobile phone is connected to Wi-Fi.

My mobile phone contact details aren’t up to date: If you have the HSBC Corporate Cards app, you can use it to confirm your payment. Otherwise, please contact us by calling the number on the back of your card.

I have an overseas mobile phone number: We can deliver an OTP to most overseas mobile numbers as long as it’s saved correctly on our records. If you have any problems and you have our Corporate Cards app, you can use it to confirm card payments. Otherwise, please contact us by calling the number on the back of your card. HSBC will never ask for your OTP code. Please do not share with anyone.

Click ‘Reject’ on the payment confirmation screen to return to the card summary page. Return to the merchant checkout screen and select ‘Continue’ to complete the transaction.

Yes. Whenever a security check is needed, you can choose the method you want to use that is available to you.

Please visit the iOS/Android app store on your phone and install the ‘HSBC Corporate Cards’ app. You’ll then be guided through the registration process.

HSBC Corporate Cards App is available on iOS and Android App stores across Europe; if App is not showing on the store, please call HSBC Customer Service to request delivery of a Card Reader.

HSBC Corporate Cards App is available on iOS and Android App stores across Europe; if App is not showing on the store, please call HSBC Customer Service to request delivery of a Card Reader.

If you have forgotten your passcode, click ‘forgot your passcode?’ and logon with your username and password to create a new passcode.

Make sure you have the latest HSBC Corporate Cards App version. You may have to start a new payment by returning to the merchant site. If you need help, please contact us by calling the number on the back of your card.

Follow the instructions given in the error message. Otherwise, contact us by calling the number on the back of your card.

Please return to the merchant page and select ‘Continue’ to complete your card payment.

You need to log on to your HSBC Corporate Cards app and follow the steps to confirm your payment. You’ll then need to return to the merchant page and select ‘Confirm’ to complete your card payment.